Terms & Privacy
Information about us
One Body. Love it. can be contacted via email at: email@example.com or by telephone: 07714 253030
By signing up to be a client of One Body. Love it. you consent to us sending you our newsletters and information on other events hosted by us, via email by ’Mailchimp’ or ‘Gmail’.
By signing up to be a client at One Body. Love it. you agree to having your personal details (including your debit/credit card details) stored on ‘Bookwhen’ software. ‘Bookwhen’ terms and conditions can be viewed here.
One Body. Love it. will never sell, give away or publish your personal data.
You have the right to view all data we have on you. Please send this request via email.
Pilates Classes are booked as a 6 week course or Pay As You Go (PAYG) if available. Payment is made through Bookwhen. However you may request to pay by BACS transfer. If you are unable to attend a class as part of a course or PAYG, One Body. Love it. will provide you a substitute video recording. One Body. Love it. is under no obligation to provide a full refund if you are unable to attend an entire course. Any decision to provide a full refund will be at the discretion of One Body. Love it.
Workshop events will be paid for either via Eventbrite or Bookwhen and must be paid for at the time of booking. We allow a refund of 100% if you cancel with 4 weeks or more, 50% refund with 2 weeks or more and 25% with 1 week or more before the start date of the workshop.
One Body. Love it. offer recordings of online Pilates sessions. These do not include images or audio of any participants during the session. By purchasing a block of recordings you consent to us sending the recording by email via Wetransfer. Recordings are available to be downloaded from Wetransfer up to 7 days. You can read about Wetransfer here. If you do not download your video within 7 days, please email One Body. Love it. to request this is resent.
One Body. Love it. Cancellation
Should One Body. Love it. need to cancel a class for any reason we shall offer either: a) A recorded session or B) A refund for the cost of the session.
Should One Body. Love it. need to cancel a full course, a full refund will be provided.
It is the client’s responsibility to inform One Body. Love it. of any existing medical conditions and completing a Health Screening Form prior to taking part in a class. The client agrees to inform One Body. Love it. of any medical or personal changes via E-mail, including pregnancy, surgery etc as soon as you are aware of them. All information will be kept strictly confidential.
Face to Face Classes
Face to face classes during Coronavirus (COVID 19).
During the Coronavirus Pandemic whilst restrictions and safety measures are in place, the client shall:
- Bring own equipment, including blocks, towels, mat and drink to sessions.
- Consent to Track and Trace and sign document before the class starts.
- Adhere to the government guidance on measures such as hand washing and social distancing.
- Not attend any class if displaying any symptoms or have knowingly been in contact with anyone who is symptomatic. Such symptoms include: Fever, loss of smell/taste, persistent cough, difficulty breathing, sore throat, diarrhoea or vomiting.
- Notify teacher straight away if any symptoms develop during or following attendance at a face to face class.
Regrettably One Body. Love it. is unable to offer any catch up sessions if you are unable to attend a face to face class. However, you may be offered an online class or recording to substitute this, subject to availability.
Should face to face classes be forced to close due to Government restrictions, any block of classes booked will be held until restrictions are eased and face to face classes can resume. Alternatively you can request to transfer your course to online classes. One Body. Love it. is not under any obligation to provide a refund for a booked course. Your course will resume as soon as Government restrictions are eased.
Change of Teachers
One Body. Love it. reserves the right to change teachers should this be required to do so.
Compliments / Complaints
One Body. Love it. aims to provide a safe, fun and enjoyable experience. However if you are not satisfied with your service please email us and let us know how we can improve. We also welcome positive feedback too and reserve the right to share any received on our marketing platforms. At your request your identity can be anonymised.
Changes to terms and conditions
One Body. Love it. reserve the right to update these terms and conditions at any time and agree to notify existing customers who are currently booked onto our courses about such changes.